Q.1) A) Select the correct option & Rewrite the sentence:-                                   (05)


1)         In the _______ concept of market, emphasis is given on 'buying and selling of goods or services' .

            a) Place                               b) Exchange            c) Customer


2)         The Government has established _________  to settle the consumer disputes by compromise

            a) District Commission       b) Lok Adalat           c) Consumer organisation


3)        Perishable goods are stored in _________       

            a) Bonded warehouses      b) Duty paid warehouses   c) Cold storage warehouses


4)         Organization function is important for execution of the plans which have been prepared by _________ management.

           a) top level                         b) middle level            c) lower level


5)         Business organisation should protect health and provide safety measures to _______

            a) employees                    b) owners                 c) investors


Q.1) B) Give one word / term or phrase for the following statements:-              (05)

1.         Giving of distinct name to one's product.

2.         The principle which deals with to do work with innovative way.

3.         One of the value added BPO service which involves legal work.


style='font-family:"Arial",sans-serif'>4.         The commission which entertains case where the value of the goods or services paid as consideration does not exceed Rs. one crore.

5.         Getting good quality products is the basic right of this group of society.


Q.1) C) State whether the following statements are True or False:-                    (05)

1.         The seller has to recognize the rights of Consumer.

2.         Business services are important for the growth of business .

3.         With the help of outsourcing, company cannot focus on the core areas.

4.         Market may be defined as aggregate demand by potential buyers for a product or service.

5.         It is the responsibility of commercial organisation to maintain industrial peace.


Q.1) D) Find the odd one from the following :-                                                          (05)

1.         Principle of Authority and Responsibility, Motion study, Principle of division of Work, Principle of Discipline.

2.         Selecting, Training, Co-ordinating, Placing

3.         NABARD, RBI, SIDBI, EXIM.

4.         Debit card, Credit card, Aadhar card, ATM card.

5.         District Commission, State Commission, NGO, National Commission


Q2:     Explain the following terms / concepts (any four)                                        (8)

1.         Unity of Command

2.         Banking

3.         Outsourcing

4.         Market

5.         Warehousing


Q3:      Study the following case / situation and express your opinion               (6)

(any 2)

1.         Mr. Tanwani is a businessman. He has his own factories in Pune and Nashik. He lives in Pune with his wife and 2 daughters aged 5 and 8 years.


i)          Can Mr. Tanwani take a life insurance policy for his wife and 2 children?

ii)         Can Mr. Tanwani take a marine insurance policy for his factories?

iii)           Which type of insurance should Mr. Tanwani take for protecting his factories from loss due to fire?


2.         Mrs. Padma a resident of Nagpur District bought a washing machine worth Rs. 50,000 without cash memo with a warrantee period of 2 years. After 1.5 years she noticed some defect and asked the company to repair or replace it. The company did not accept her complaint despite of the defective product.


In the above case,

i)          Suggest suitable redressal machinery to protect her right.

ii)         If she is not satisfied with the decision given by redressal machinery, where should she appeal?

iii)        What was the negligence of Mrs. Padma while buying the washing machine?


3.         In Padma Company, Mr. Tanwani gives instructions to the employees working under him, provide guidance and motivates them for their best performance. On the other hand Mr. Sayyad takes effort to harmonize the work done by the employees of different departments while achieving organizational goal. Mr. Desai is looking after the arrangement of required resources to the business organization.


            Mention the name of employee engaged in following functions:

i)   Organization           ii. Direction                iii. Coordination


Q.4)    Distinguish between (Any 3)                                                                              (12)

1.         District forum and State Commission

2.         Life insurance and Marine insurance

3.         Commercial Bank and Central Bank

4.         Planning and Directing


Q.5)    Answer in brief (Any Two)                                                                                  (08)

1.         Explain importance of Marketing.

2.         Explain benefits of E-Business.               

3.         Explain different Rights of Consumers.  

4.         Explain primary functions of Commercial Banks.


Q.6)    Justify the following statements  (Any 2)                                                       (08)

1.         The Consumer Protection Act was passed in the interest of consumers.

2.         Business should allow workers participation in management.

3.         Warehousing is important.   

4.         Controlling is the last function of management


Q.7)    Attempt the following  (Any 2)                                                                           (10)

1)         What are the advantages and disadvantages of e-business?

2)         Define Bank. Explain different types of banks.

3)         Explain the principles of management given by Henry Fayol.


Q.8)    Answer the following  (Any One)                                                                       (08)

1.         Define Insurance. Explain various principles of insurance.

2.         Define Co-ordination. Explain its importance.